Shipping policy

Last updated: October 25, 2026

Thank you for shopping with Vesila. This policy explains how we ship your order and what to expect after you buy.

Free Shipping Worldwide

Standard shipping is free on every order, wherever you are. There's no minimum spend. At checkout you can also choose Insured Shipping for $4.99, which covers your parcel if it's lost or damaged in transit.

Order Processing

Orders are processed and dispatched within 1–2 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays begin processing the next business day.

Delivery Times

Once dispatched, orders to the United States usually arrive within 7–14 business days. Orders to other countries usually arrive within 10–20 business days, depending on the destination. Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather, customs or other events outside our control.

Order Tracking

As soon as your order ships, we'll email you a tracking number and link. Tracking can take a few days to show updates, and it's normal for it to pause while your parcel moves between carriers. If there's no update for more than 7 days, please contact us and we'll look into it.

Shipping Destinations

We ship to most countries worldwide. If we can't ship to your address, you'll be told at checkout before you pay.

Customs, Duties and Taxes

Orders shipped outside the United States may be subject to import duties or taxes charged by your country. These aren't included in our prices and are the customer's responsibility.

Address Accuracy

Please double-check your shipping address at checkout. If you spot a mistake, contact us as soon as possible. Once an order has shipped, we can no longer change the address.

Lost, Damaged or Delayed Orders

If your order hasn't arrived within 30 days of purchase, or arrives damaged or incorrect, contact us with your order number (and a photo for damaged items) and we'll arrange a replacement or refund.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We can usually help before your order is dispatched, but once it's in transit we're unable to modify it.

Questions?

Email us at contact@vesila.co or use our contact page. We reply within 24–48 hours.