Refund policy

30-Day Money-Back Guarantee

We want you to love your Vesila skincare. If you're not happy with your purchase for any reason, contact us within 30 days of delivery and we'll make it right.

How to Request a Refund

Email contact@vesila.co or use our contact page with your order number and the reason for your request. We'll reply within 24–48 hours and let you know the next steps, including whether you need to send the item back.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and a photo of the item. We'll send a replacement or issue a full refund at no extra cost to you.

Refund Timing

Once your refund is approved, it will be issued to your original payment method. Depending on your bank or card provider, it can take 5–10 business days to appear on your statement.

Exceptions

Refund requests made more than 30 days after delivery can't be accepted.

Questions?

We're happy to help. Reach us at contact@vesila.co and we'll get back to you within 24–48 hours.